Privacy Policy

1. Who Can Use Swapr

Swapr is intended for individuals aged 13 and older. If you are under 13, please refrain from using the app or submitting any personal information.

2. Information We Collect

We collect the following categories of information:

• Personal Information: Includes your name, email address, and phone number, used for account creation, login, and communication.
• PNR Data: Includes your PNR number and associated train journey details, used for seat swap requests and matching with available offers.
• Usage Data: Includes logs related to seat swap requests and offers to help improve app functionality.

3. How We Use Your Information

We use your information to:

• Facilitate seat swaps between users
• Process transactions and display relevant swap options
• Communicate with you regarding notifications, confirmations, and inquiries
• Improve the functionality and performance of the app
• Comply with legal requirements and obligations

4. Sharing of Information

We do not sell, rent, or share your personal data with third parties, except as required by law or to fulfill the purposes outlined in this policy.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access or update your profile information at any time.
• Request deletion of your account and associated data by emailing support@swap-r.tech.
• Opt-out of non-essential communications, such as marketing materials.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Upon your request, we will delete your data within seven (7) days.

7. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or destruction. However, please note that no system is completely secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. In the event of such changes, we will update the "Effective Date" at the top of this document and, when appropriate, notify you through in-app notifications.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

support@swap-r.tech

10. Refunds and Liability

In the rare event that a refund is delayed or gets stuck due to technical or processing issues, please note that resolution may take up to one (1) month from the date of initiation. While we strive to ensure smooth transactions, neither Swapr nor any of its shareholders, partners, or affiliates shall be held liable for any financial or incidental losses incurred, and cannot be held accountable in any court of law for such matters.